Privacy Policy

Ashford Wellness Pty Ltd · ABN 00 000 000 000
Last updated: 27 July 2026 · Effective date: 27 July 2026

1. About This Policy

Ashford Wellness Pty Ltd ("Ashford Wellness", "we", "us", "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, hold, use and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) contained in that Act.

By using this website (https://zoicrearth.world/) or placing an order with us, you acknowledge that you have read and understood this Policy.

2. What Personal Information We Collect

We may collect the following categories of personal information:

  • Identity information: full name.
  • Contact information: telephone number, email address, delivery address.
  • Order information: product selected, quantity, order reference.
  • Technical information: IP address, browser type, device identifiers, pages visited, referring URL, time of visit - collected automatically via cookies and server logs.
  • Marketing preferences: consent or opt-out records.

We do not intentionally collect sensitive information (as defined in the Privacy Act) such as health, genetic or biometric information. If you voluntarily provide health context when contacting us (e.g. when asking a supplement question), we will use it only to respond to your enquiry.

3. How We Collect Personal Information

  • Directly from you when you complete an order form, contact form or email us.
  • Automatically when you browse our website via cookies, web beacons and analytics tools (subject to your cookie consent).
  • From third-party advertising platforms (Google Ads, Meta) if you click a paid advertisement - subject to the consent you have given those platforms.

4. Why We Collect and Use Personal Information

PurposeLegal basis / APP basis
Processing and fulfilling your orderPerformance of contract / APP 3
Confirming delivery details and payment on deliveryPerformance of contract
Responding to enquiries and customer serviceLegitimate interest / consent
Analytics to improve website performanceConsent (cookie banner)
Personalised and remarketing advertisingConsent (cookie banner - ad_storage + ad_personalization)
Compliance with legal obligationsLegal obligation / APP 3

We do not use your personal information for automated decision-making that produces legal or similarly significant effects.

5. Cookies and Tracking Technologies

We use cookies and similar technologies on this website. When you first visit, we ask for your consent via our cookie banner using Google Consent Mode v2. By default, all non-essential cookies are denied until you actively click "Accept All". You may withdraw consent at any time by clearing your browser cookies and declining on your next visit.

For full details of each cookie category, the specific cookies used, their duration and purpose, please read our Cookie Policy.

6. Disclosure of Personal Information

We may disclose personal information to:

  • Delivery and logistics providers - to fulfil your order.
  • Payment processors - to process payment on delivery where applicable.
  • IT and hosting providers - who operate our website and email infrastructure under data processing agreements.
  • Analytics providers - Google Analytics (subject to your cookie consent).
  • Advertising platforms - Google Ads, Meta (subject to your cookie consent for ad_storage and ad_personalization).
  • Regulators and law enforcement - where required by law or to protect our legal rights.

We do not sell your personal information to third parties.

7. Overseas Disclosure

Some of our service providers (including Google LLC and Meta Platforms, Inc.) are located overseas, including in the United States. Before disclosing personal information to overseas recipients, we take reasonable steps to ensure they handle it in a manner consistent with the Australian Privacy Principles, including through standard contractual clauses or reliance on those providers' published data protection commitments. Under APP 8.1, you should be aware that where such steps are taken, we may not be required to take reasonable steps to ensure the overseas recipient's compliance with the APPs, and you may not be able to seek redress under the Privacy Act in respect of that overseas recipient's handling of your information.

8. Your Privacy Rights

Under the Privacy Act 1988 and Australian Privacy Principles, you have the right to:

  • Access the personal information we hold about you.
  • Request correction of inaccurate, out-of-date or incomplete personal information.
  • Complain about how we handle your personal information.
  • Opt out of direct marketing at any time by contacting us.
  • Withdraw cookie consent by clearing cookies and declining on next visit.

To exercise any of these rights, contact us at info@zoicrearth.world or +61 3 9000 1234. We will respond within 30 days. In some circumstances we may be required or permitted by law to decline your request; if so, we will explain why.

9. Complaints

If you believe we have not handled your personal information in accordance with the Privacy Act 1988 or the Australian Privacy Principles, you may lodge a complaint with us first at info@zoicrearth.world. We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

  • Website: www.oaic.gov.au
  • Phone: 1300 363 992
  • Post: GPO Box 5218, Sydney NSW 2001

10. Data Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. These steps include TLS/HTTPS encryption of data in transit, access controls and regular security reviews. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

11. Data Retention

We retain personal information for as long as necessary to fulfil the purposes set out in this Policy, unless a longer retention period is required or permitted by law. Order records are generally retained for seven years for tax and accounting purposes. Analytics data retained in accordance with the applicable platform's retention settings.

12. Children

This website is not directed at persons under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has submitted information to us, please contact us immediately so we can delete it.

13. Links to Third-Party Sites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

14. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last updated" date. Where changes are material, we will take reasonable steps to notify you (e.g. via a notice on our website).

15. Contact Us

Ashford Wellness Pty Ltd
12 Collins Street, Melbourne VIC 3000, Australia
Email: info@zoicrearth.world
Phone: +61 3 9000 1234
ABN: 00 000 000 000